Privacy Policy

Last Updated: May 30, 2025

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

a) Business Data:

When a business ("Client") registers for our Service, we collect:

• Account Information: Business name, contact person name, email address, phone number, and billing information.
• Training Data: Business information, product and service details, FAQs, and other data you provide in text or audio format to train your AI chatbot ("Client Content").

b) End-User Data:

Our chatbot is an intermediary. When your customers ("End-Users") interact with your WAZZIBOT on WhatsApp, we process data on your behalf. This may include:

• Conversation Data: Messages, queries, and responses exchanged between the End-User and the chatbot.
• Transactional Data: Information related to orders, bookings, or complaints, which may include names, contact details, and addresses provided by the End-User.

We are a data processor for End-User data; you, the Client, are the data controller. It is your responsibility to ensure you have a legal basis for collecting and processing this data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To provide, operate, and maintain the Service.
• To train and customize your specific AI chatbot instance.
• To process payments for your subscription.
• To monitor service usage and chatbot activity for analytics and improvement.
• To respond to your comments and questions and provide customer support.
• To comply with legal obligations.

3. Disclosure of Your Information

We do not sell or rent your personal data. We may share information we have collected about you in certain situations:

• With Third-Party Service Providers: We may share your information with vendors who perform services for us, such as payment processing and data hosting.
• By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal proceedings or protect the rights and safety of WAZZIBOT, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the data you provide to us, please be aware that no security measures are perfect or impenetrable.

5. Data Retention

We will retain your Business Data as long as your account is active or as needed to provide you the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Data processed on your behalf (End-User Data) will be retained according to the terms of our agreement with you.

6. Your Rights under the PDPA

As a data subject in Malaysia, you have the right to:

• Request access to and a copy of your personal data.
• Request to correct or update your personal data.
• Request to limit the processing of your personal data.

To exercise these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: sales@wazzibot.com
• Phone: +60 11-2338 8470
• Address: No.4, Jalan SS/1B Kelana Jaya, 47301, Petaling Jaya, Selangor, Malaysia.